How can I know my subscription contract end date and package details?
You may choose one of the following to enquire your contract details:
Login or Register to our online Customer Zone, or Contact the Call Center on +971 4 8061111 (Select Language, Enter the Smart Card number and Select account status).

Can I renew my subscription before my subscription contract end date?
Yes, subscribers can renew their subscription before the expiry of contract. To do so please call your distributor or PME Call centers.

How can I receive updates on new promotions and events?
Subscribers within UAE can send a SMS message with the word PEHUPD on 4114. Subscribers from other regions can message the word PEHUPD to 00971507189008. This facility involves a standard cost.
Alternatively subscribers can log on to www.firstnettv.net to get all updates.

What are the subscription options for Firstnet?
Firstnet has 2 subscription options: Firstnet Basic (26 channels) and Firstnet Silver (38 channels).

Where do I buy the digital decoder from? How much do I have to pay for the same?
You can own a digital decoder at a fantastic price of US$ 68 only from any of our authorised distributors. These distributors will get you an ADD approved digital decoder which guarantees the full subscribed services.

Can I upgrade my services after subscription?
Easy upgrades are always possible to premium packages by paying the differences in subscriptions.
Monthly credit card subscribers can upgrade to premium package within 24 hours.

What does the term Loyal Subscriber mean? Are there any benefits for Loyal Subscribers?
The term Loyal Subscribers is used for the subscribers who maintain a continuous subscription without getting disconnected.
Some of the benefits enjoyed by our loyal subscribers are:
• Access to premium events
• Eligibility for exclusive offers and benefits.
• FREE subscription to the Firstnet Magazine.

What is Sleep Mode? How do I benefit with Sleep mode?
Sleep mode is a process which will help subscribers to freeze their subscription while they are away on vacation or traveling so that they do not loose their paid subscription. Sleep mode can be availed up to 30 days in a year. Also even if the subscription is on sleep mode, they can avail all the benefits of an active subscriber.

Who do I contact incase if I need any assistance?
Firstnet is committed to 100% customer satisfaction by providing 24x7 services to our valued subscribers through various modes of communication:
• Call our IVR and select Online Technical Help
• Request from Online Fax Gateway from our IVR• Send SMS to 4114 and 971507189008 with a message as “REQ TECH”