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pehla > Help Desk > FAQ
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FAQ
Billing
What are the flexible payment options?
Why is my credit card charged in US Dollars?
What are the benefits offered by Pehla for subscribers that have been with Pehla for a long period without disconnection?
Can I pay for my subscription in monthly installments?
What if I change my credit card or my credit card is about to expire, will that effect my billing in any manner?
My subscription is disconnected though I have signed a mandate to pay monthly with credit card?
My Credit Card is charged more than the monthly subscription amount for the first month of subscription/renewal.
ADD recommends monthly credit card billing. What are the advantages of choosing to pay with monthly credit card payment option?
I want to take a new credit card monthly subscription for Pehla Silver, what is the total amount I will be charged?
How can I get a list of all the channels and pricing of any of the Pehla packages?
General
How can I know my subscription contract end date and package details?
Can I renew my subscription before my subscription contract end date?
How can I receive updates on new promotions and events?
I have a Pehla Silver subscription smartcard which I am using with a decoder that I have purchased from the market and is not an ADD approved decoder. I have frequently faced problems with the channels showing black screens and I have to take my smartcard to the ADD distributor to get it activated. please advise?
What are the subscription options for Pehla?
Where do I buy the digital decoder from? How much do I have to pay for the same?
Can I upgrade my services after subscription?
What does the term Loyal Subscriber mean? Are there any benefits for Loyal Subscribers?
What is Sleep Mode? How do I benefit with Sleep mode?
I have heard about Pehla Academy? What is it all about?
Who do I contact incase if I need any assistance?
What are the services provided on SMS message
Technical
When do I need to retune my Set top box?
Why should I keep my STB always ON?
Will I see my channels working when I return back from holidays if I had switched OFF my STB during my holidays?
How can I change the soundtrack of my ART sports channels?
How can I retune my STB?
Why do I receive E-16 Message on my channel?
Why do I loose the channels sometimes?
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